Service Purpose
Customer satisfaction-oriented, to provide efficient, professional, attentive after-sales service, to ensure that customers in the use of our products or enjoy our services with no worries.
Service Content
Product Quality Assurance
We are committed to providing products in line with relevant national quality standards and industry norms.
Within the specified warranty period, if the product has quality problems, we will provide free repair or replacement services.
Technical Support
To provide customers with professional technical advice and guidance to help customers properly use and maintain products.
Respond to customers' technical problems in a timely manner and provide solutions to customers through telephone, mail or on-site service.
Maintenance Service
Establish a quick response mechanism to respond within 4 hours after receiving a customer repair request.
For on-site repairs, we will arrange technicians to arrive at the site within 24 hours.
During the repair process, we will use original parts or substitutes of equivalent quality to ensure the quality of the repair.
Training services, according to customer needs, to provide customers with product use training and operation guidance.
Organize regular training activities to help customers understand the latest features and technologies of the products.
Service guarantee
Service Response
24 hours online, 4 hours of problem positioning feedback, 48 hours to reach the customer site multi-channel online after-sales service.
Service Team
Set up offices in major cities in China and joint agencies in major foreign countries to meet the after-sales needs of customers at the first time.
Service Team
The company has set up a service team composed of experts with rich technical experience and professional maintenance engineers, and provides value-added services such as diagnosis, maintenance and second-hand transformation of non-company products.
After-sales engineers are stationed on site, and they are assigned to the enterprise to provide technical support, system maintenance and management, troubleshooting and repair, as well as technical training and other services to ensure the efficient operation of equipment.
Service Commitment
integrity service
We will be in good faith, strictly abide by the service commitment, no prevarication, no delay.
Ensure information transparency in the service process and provide timely feedback to customers on the progress of the service.
Continuous improvement
Continuously optimize the after-sales service process to improve service quality and efficiency.
Actively listen to customers' opinions and suggestions and continuously improve our products and services.
Customer satisfaction
Customer satisfaction as a measure of service quality standards, regular customer satisfaction surveys.
Where customers are not satisfied, we will take timely measures to rectify and ensure that customer satisfaction reaches more than 101 percent.
After-sales contact
If you encounter any problems in using our products or enjoying our services, please feel free to contact us!
Customer service telephone : 86-731-82797619
Customer service E-mail : topauto@cstopauto.com
We will be happy to serve you!
Contact Us
Building B35, Jinke Yida Science and Technology City, No. 77 Dongliu Road, Changsha Area, China (Hunan) Pilot Free Trade Zone
Copyright © Changsha TOP-Auto Technology Co., Ltd.
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